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Troubleshooting Guide

During system updates, you might experience some issues with the /database page. This is a known issue that can occur when the website is being updated, and the website's old cache is used.

1. Clear Browser Cache

Google Chrome

Clear your browser's cache to ensure you're loading the latest version of the page.

  • Click on the site information icon (setting or info) in the address bar. troubleshooting-1.png troubleshooting-1-dark.png

  • Click the Cookies and site data option and then click the Manage on-device site data button to clear the cache.

    troubleshooting-2.png troubleshooting-2-dark.png

  • Clear the cache for the site and then click Done. You'll be prompted to reload the page to apply the changes.

2. Check Network

If clearing the cache does not resolve the issue, check your network connection. Sometimes, network issues can prevent the page from loading correctly.

3. Contact Support

If the problem persists after clearing the cache and checking your network connection, please contact our support team for further assistance. Provide them with details about the issue, including any error messages you may have encountered.